Help! I'm having trouble with Vowel's Screen share

  1. Check System preferences and make sure sharing is enabled

  • Security & Privacy >> Screen Recording

  • Check the checkbox next to Google Chrome to allow screen sharing

2. Make sure your browser is updated (might require a refresh or restart)

For Mac users: Apple recently made an update that does not allow you to screen share your "Entire Screen" or "Window" if there is a browser update that has not been finalized. This is a new change that Apple implemented that affects all websites. You will be limited in your ability to access your screenshare while your browser is in a partially updated state. You will be able to share a specific tab while the update is in progress but if you wish to finalize the update to share a window or your entire screen, you will need to restart your browser.

To check whether or not you need to finish an update there are a few places you can look.

The first is in "About Google Chrome".

You may also see a red update button in the top right corner of your browser to indicate an update is required.

Finally, we may show a banner or pop-up message in Vowel to alert you of an update needed.

3. When sharing a window or tab ensure it is "active"

  • It might take a moment for your computer to register the window/tab

  • If it is still not showing up you must ensure the window or tab is "Active" (this means you need to actually select the window or tab you wish to share)

Still having issues? Email us at support@vowel.com to let us know.

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