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Why am I seeing a blank yellow screen instead of my camera screen?
Why am I seeing a blank yellow screen instead of my camera screen?

How to solve the yellow screen issue

Andy avatar
Written by Andy
Updated over a week ago

The solid yellow on your screen is because of the Snap Camera app. It’s a known issue with Chrome and the plugin. There is a way to solve this:

Step One:
While in your meeting, navigate to the video icon in the bottom of your screen and hover over it until you see an arrow appear. Click the arrow to switch your camera.


Step Two:
Switch to the correct camera and press done.

This should solve the issue. If you are still having issues you can try these additional steps:

  1. Go to Chrome extensions and delete "virtual background".

  2. Try restarting your computer. It's actually very difficult to uninstall Snapcam sometimes and is a known issues with Google Chrome.

You can start running those productive meetings again :)

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