What plans do you have?
Vowel's has two plans: Free and Business. Each Vowel workspace is on a single plan. Depending on which plan you choose you will be billed monthly or annually for each paid member of your workspace.
You can use the Free version of Vowel with some limitations, or upgrade to a paid plan to access more features. Learn more about our pricing on our Pricing page.
Do you offer a free trial?
Yes! We offer a 30-day free trial of the Business plan for all new customers, which lets you experience all of Vowel’s awesome collaboration features, with no limits on meeting time or access to recordings and transcripts. You do not need to enter your credit card to start a trial.
After the trial ends, you’ll be downgraded to Vowel’s Free plan, unless you subscribe to the Business plan. You can still record and transcribe your meetings on the Free plan, but there’s a time limit of 40 minutes per meeting and you can only rewatch and search through past meeting content for 7 days after recording (more details in our pricing chart).
How do I choose my plan?
Go to Workspace settings > Billing to manage your subscription and choose your plan.
Prices will reflect annual billing. To change to monthly billing toggle the button next to "bill annual and save up to 18%" off.
What happens to my meeting data after my free trial?
If you downgrade to the Free plan, you’ll be able to search across and rewatch meetings from the past 7 days. For these accounts, we store recordings and transcripts for 2 years. This means that if you re-upgrade to Business within 2 years, you can access all your past recordings with Vowel. However, if you wait longer than 2 years to re-upgrade, some of those older meetings may be lost.
When do I have to pay?
If you choose the Business plan after your trial expires, you'll be billed as soon as the trial ends. If you choose to downgrade to a Free Plan after the free trial ends (or do nothing), you will not be charged.
How is payment calculated?
You’ll be charged a per member price, which is based on the number of active members in your workspace at the time of payment. We recommend making sure your member list is accurate and up-to-date before starting a paid plan.
For example, if you have 5 members in your workspace and subscribe to the monthly Business plan, you’ll be charged $19.99/member each month, which would total $99.95.
What is considered a workspace "member"?
There are 4 types A workspace member is anyone who can create and host meetings on Vowel. A member has access to a Vowel workspace (anyone who has created a workspace or been invited to join a workspace through the "Invite members" button). Access to a workspace means they can see upcoming and past meetings, they have a personal meeting room link, can create and host meetings, create agendas and meeting agenda templates, create folders, search across their entire meeting library and share.
To check who your workspace members are, go to Workspace settings > Members. If you need to remove a member, click on the menu next to their name and click "Remove from Workspace".
Does everyone need to be a member to join a Vowel meeting?
No! You do not need to invite someone to be a member of your workspace in order for them to join a Vowel meeting with you. Guests can join Vowel meetings from the Google Calendar invite by clicking on the Vowel meeting link. From there they can choose to join the meeting with their Google account or simply by entering their name.
Am I charged for meeting guests?
No. If you invite guests to your meetings you won't be charged for them. But if you decide to make any guests into full members of your workspace you will be charged for them.
What happens if I add a paid workspace member (a Host) in the middle of a payment period?
If a Host is added to your workspace, we’ll automatically charge you a pro-rated subscription fee based on when it is in the payment period (and depending on if you’re on a monthly or annual plan). You’ll be notified via email when this happens with an attached invoice. If a Collaborator is added to your workspace you will not be charged as they are a free member.
Are there pricing differences based on role type? (e.g. Owner vs. Host)
All Owners, Admins and Hosts are charged the same no matter their role type. Collaborators are free members. You can learn more about role types here.
What payment methods do you accept?
We accept all major credit cards.
Can I pay by invoice?
No, not at this time.
Can I pay annually instead of monthly?
Yes! You'll save 18% annually if you choose an annual plan. See our pricing page for details.
How do I remove people from my workspace so that I’m not charged for them?
You can suspend users in your admin panel from Workspace settings in your account. They’ll go to the bottom of the list and will no longer be counted as a paid user.
How do I cancel my subscription?
You can downgrade to a Free plan at any time from within your Workspace settings. If you wish to cancel your account (and all related data), please email email@example.com.
How do I remove and add members to my subscription/plan/account?
To add members: Click the Invite Teammates button in your workspace to add new members to your team. As new members are added you will be charged for them *if* you're on a paid plan. This excludes Collaborators.
To remove members: Go to your Workspace settings (click your name in the top right corner of the account) and navigate to the Members list. Click on the member's role next to their name and at the bottom of the menu you will have the option to Remove user. Once the member is removed you will no longer be paying for them.
Is my data safe?
Yes. We take privacy very seriously. You can read more about our security and privacy here.
How long do I have access to my recorded meetings/transcripts after a meeting ends?
This depends on which plan you're on. If you're on the Business plan, you can access all your past data forever (there is no limit). Free plans give you access to data for the past 7 days.
Do you offer discounts for startups?
Yes we do! We have a program specifically designed for Startups who have raised less than $5M. Please contact firstname.lastname@example.org to learn more about our offering.